CUSTOM ORDERS
Custom orders will require a payment of 50% down when placing the order. The remaining 50% plus all shipping charges must be paid when material is ready to ship. Customers must agree to a +/- 20% shipping tolerance on all custom extrusions (500-1,500 LBS). Customers must agree to a +/- 10% shipping tolerance on all custom extrusions (1,500 LBS or more).
PAYMENT
Unless otherwise stated, all payments are due prior to shipping; unless an approved credit application is on file and your account is in good standing. Past due accounts will be charged interest at 1.5% per month, but not more than the maximum interest rate allowed by law. MasterCard, Visa, Discover, and American Express cards will incur a 3% processing fee on all orders (including shipping).
QUOTES OR ESTIMATES
All quotes or estimates are valid until the last day of the calendar month issued. Verbal quotations are not valid and will not be honored. It is the responsibility of the Customer to review quotations for completeness and accuracy.
RETURN POLICY
A 20% restocking fee applies for returned material. Cut material cannot be returned. No returns after 30 days will be accepted. Past due invoices are subject to a 1.5% finance charge.
RETURN PROCEDURE
When returning material, follow these steps when calling:
1. Call Eagle Aluminum at 763-493-2995 and ask for Customer Service. Request a Return Material Authorization (RMA) form.
2. Include the RMA form and your original Packing Slip or Invoice with your return shipment- Customer is responsible for all return shipping costs
3. Ship the material back to Eagle Aluminum and send a Customer Service member the tracking information for your order.
A credit or refund will be disbursed upon inspection of the material once returned.
SHIPPING
All material is FOB from the Eagle Aluminum warehouse. We assume no liability for any loss or damage to material while in transit to or from our facility, whether in vehicles owned by Eagle Aluminum, the Customer, or a third party acting on our behalf or on the behalf of the Customer or a third party. Customer is responsible for handling charges on each order and assumes responsibility for all freight charges.
VERBAL ORDERS
Verbal orders are accepted only on the terms herein and in Seller’s order acknowledgment. Any discrepancies between Seller’s order acknowledgment and the Buyer’s verbal order are not binding on Seller. PLEASE REVIEW EAGLE ALUMINUM’S ORDER ACKNOWLEDGMENT CAREFULLY.
